Love. It. Talk about bad PR...
Sometime in mid to early August, Marilyn Parver was arrested for refusing to delete footage she took of an altercation that occurred on a JetBlue flight. Read about the original altercation here.
Once the issue was resolved (well, kind of) the story went away for the most part. However, after the whole thing had more or less blown over, JetBlue had to go and make the situation even worse. JetBlue decided to email Parver and continue to chew her out for not deleting the video!! The Consumerist discusses the new development here.
Come on now, JetBlue. What were you thinking? If chewing Parver out the first time didn't work, what made you think it would now? As if the original bad press wasn't bad enough, social media has aided in further tarnishing JetBlue's reputation. Post pissy email, JetBlue has to deal with the fact that Parver has posted the video on YouTube!
Here's the video:
Its pretty clear Parver didn't do anything worth getting arrested over. What do you guys think JetBlue should've done? How could they have handled the situation better?
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2 comments:
Hey Shannon! I came across this post through google... this video is funny! You can hardly even tell whats going on! Why did JetBlue even give such a d*mn?! LAMESAUCE!
I watched the video too. I can't believe that this was even an issue in the first place? It is not even like anything related to the JET BLUE industry even did anything wrong. They don't have anything they even need to defend. Basically, a passenger just recorded what was going on on her flight. I don't see crime here. Jet Blue should have just dismissed it. By causing a whole PR mess, they dug themself in a completely unnecessary hole/
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